With technology continuing to evolve, banking executives must consider and implement changes to remain profitable.
Step 1: To Close or Not to Close.
Contrary to what you may have heard, closing branches does not always improve profitability. Convenient branch access is high on the list of priorities for consumers who are looking for a bank. While many consumers do prefer to use their personal electronic devices to check account balances or make deposits, a large percentage of the population still want a brick and mortar branch where they can get cash, pay their bills, or open new accounts. And, contrary to popular belief, even Millennials prefer dealing with a traditional branch when issues need to be resolved regarding their accounts or when seeking advice on larger more complicated financial transactions. Whether you consider closing or transforming an existing branch, it’s important to take time to evaluate your market, branch location and customer.
Consideration: When trying to determine if closing a branch is the route to take to improve profitability Bancsource can help with consulting and distribution strategy resources.
At Bancsource we are committed to serving our local community. This year we are excited to announce that Bancsource is now an official 2017 Day of Caring “Platinum Paintbrush” sponsor for the local United Way branch in Springfield, MO.
Bancsource is committed to the continued development of our most valued resources, our team members. We have a number of different learning vehicles available, both in person and virtual. Adobe Captivate Prime is Bancsource’s customized learning management system, a robust system that allows our technicians access to a virtual learning portal.
During the last decade, community banks in the U.S. may have faced more stress than in any previous period.
There s the rise of national and nonbank lenders, the increase in regulations and compliance costs,Â the unprecedented and ongoing technology demands and the dramatic shifts in consumer behavior.Â One result? Reduced average return on assets.
An Old friend with new ideas, Roswell, New Mexico-based Pioneer Bank is fighting back. In the latest in a series of steps, the Federal Savings Bank is replacing its ATM fleet and two branches with advanced self-service and video-assist ITMs before year s end.
If RCB Bank is any indication, some community banks are taking their own lead and rapidly implementing branch transformation strategies tailored to their particular and sometimes wildly varying customer bases.
Based in Claremore, Oklahoma best known as the home of Will Rogers and the setting for the musical Oklahoma! RCB has more than 40 branches serving everyone from older populations in rural towns of 500 people to millennials in the college towns of Norman, Oklahoma City, Stillwater and Claremore.
SPRINGFIELD, MISSOURI — Nationwide multi-vendor banking equipment maintenance services provider Bancsource has named Mychal D. Kempt president and CEO, the company announced today. Kempt has more than two decades of financial services industry experience with Diebold.
Mychal has extensive experience in banking technology field services at the highest level, said Thomas Swidarski, Bancsource chairman. Combined with his leadership skills, accomplishments and ability to grow business, he is clearly the right person to lead Bancsource forward and is already implementing changes that are creating value for customers.
Bancsource has more than 1,500 bank and retail customers nationwide. Key technologies serviced are ATMs, smart safes, teller cash dispensers and recyclers, image processing and other relevant technologies. The company also provides managed and data reporting services.
What financial institutions can do today that they could not do in the past is control every part of the technology that defines their customer experience and overall efficiency, Kempt said. As the leading independent provider of banking equipment services with more than three decades in the industry, Bancsource is ideally positioned to assist with the selection, implementation and maintenance of best of breed solutions.
SPRINGFIELD, MISSOURI –Nationwide multivendor banking equipment maintenance services provider Bancsource is expanding its branch transformation offerings and has hired longtime industry sales executive James Hawkes to lead the effort.
As vice president of branch transformation services Hawkes will report to Bancsource Senior Vice President of Sales Rick Istnick.
Jim has been working with financial institutions of all sizes and types for more than three decades and thoroughly understands the challenges they face today to improve efficiency while maintaining or increasing touchpoints, said Istnick. He is a proven sales leader who will add immediate value to our sales organization s focus on driving branch transformation initiatives.
I ve seen the progression in banking from the rollout of the first ATMs to today s video assist and terminal cross-selling, said Hawkes. Bancsource as a provider of comprehensive equipment services is uniquely positioned to help financial institutions become more efficient through branch transformation while maintaining or increasing service and sales points with their particular base.
The Springfield Business Journal featured Bancsource in its Business Spotlight section in print and online in April. Written by reporter Zach Smith, who spent an afternoon at the new Bancsource headquarters in Springfield, the article focuses on Bancsource’s culture shift since being acquired by Cleveland-based private equity firm CapitalWorks in 2015.
The article includes quotes from Bancsource CEO Mychal Kempt and Regional Vice President Brent Burleson as well as Bancsource customers Christy Wild, assistant vice president at RCB Bank and Leah Jo Morgan, vice president of IT and operations at Grand Savings Bank, both based in Oklahoma.
SPRINGFIELD, MISSOURI Julie Bush has joined growing nationwide multi-vendor banking equipment maintenance services provider Bancsource as director of human resources.
As a key member of the senior leadership team, Bush will work closely with President and CEO Mychal D. Kempt and the leadership team to assure Bancsource advances its business, brings in and retains top talent and further embeds its core values and culture.
I am pleased and excited to welcome Julie as an integral part of our leadership team. said Kempt. She brings a laser focus to supporting our mission critical plans, talent needs and driving the business forward.
Bush has more than a decade of human resource experience. She most recently served as HR generalist for ProEnergy Services in Kansas City, Missouri, where she oversaw human resources functions for over 400 full time employees. She also provided professional advice to the staffing divisions of ProEnergy with more than 1,000 temporary employees.
SPRINGFIELD, MISSOURI Â Nationwide multivendor banking equipment and maintenance services company Bancsource has launched CustomerSource, a new self-service customer portal.
CustomerSource provides Bancsource customers 24/7 access to real-time and historical information on service calls status, contract documents and financial details. This includes invoices, line by line tax items, order history, outstanding balances and managing their relationship with Bancsource holistically.
CustomerSource puts power into the hands of our customers and is unique in our industry, said Tahnee Puckett, Bancsource s chief information officer. No other company in banking equipment maintenance offers an online portal like this.
Customers can now place service calls online at any time, check estimated time of arrival, view remote image capture and pull historical service call information.
We developed CustomeSource from listening to our customers and adapting to their needs, Puckett said. It enables us to turnaround customer requests quicker than competitors.