Service/Installation

Bancsource Understands Maintenance.

We Should. For more than 38 years, it’€™s been our specialty.

Bancsource is a single source solution provider from repair to refresh. We maintain all of your bank technology, including ATMs, ITM€™s, smart safes, sorters, scanners, conventional and branch equipment. We also offer Customized First and Second Line Maintenance, managed services, outsourcing, branch consulting and turnkey implementation services.

Our field technicians are cross-trained to work on all technology we service under contract. Training is customized to the equipment in each field technician’€™s territory. When equipment is added, additional training is too. Training is provided at Bancsource headquarters in Springfield, MO by our certified trainers. We employ our own on-line Learning Management System (LMS) curriculum developer who developed and launched our own Adobe Captivate Prime system. Bancsource service technicians are required to take a minimum of 80 hours to training per year.

Bancsource offers:

  • Guaranteed Response Times to ensure your equipment is operational as soon as possible.
  • CustomerSource, a 24 hour real-time information tool.
  • Scheduled Preventative Maintenance to minimize mechanical failure and reduce service costs.
  • Access to service infrastructures and support programs that include:
    • OEM certified technical training
    • Access to proprietary information, such as diagnostics
    • Agreements with OEM’s to back-up and restore software
    • Certified parts with 80% fill rate SLA commitment
    • Links to tech knowledge base, tech alerts, service bulletins, retrofit orders
    • Hardware and software engineering support
    • In house curriculum writer who runs Bancsource LMS adding 50 courses per year
  • Service metrics and reporting that will help to ensure you are receiving the highest level of service.

Bancsource doesn’€™t just talk about providing service €“we are dedicated to providing exceptional service!

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